Reports is a new system that will give the owner and operator of the charge points a better understanding of the performance of the chargers. You will receive reports if there are issues on the charge points, customer experiences, reviews and much more.
There are different types of reports generated on Monta Portal. All reports include:
- The charge point that has an issue.
- The source that generated the issue.
- Operator of the charge point.
- Who performed the report.
- State of the report.
- Description of the report.
1. Go to Reports
To see the details of reports, go to the “Reports” section on the left side menu in the portal. Here you will see all the reports related to the charge points that are operated by you.
In the report section you will receive of all the reports in your Monta account. In the first column you are able to see the report reason, like a disconnection event. In the following column you find the related charge point and followed by this you can see who the report issued, this could be "Monta" or an enduser. The different sources are system, user and Intercom. The different statuses are resolved, assigned to an operator or Monta and Action where an action from your side is needed.
Click on the report you’d like to access to expand more details.
The Source of Reports
There are 3 different sources of reports:
Based on the information that we receive from the charge points, the system is able to recognise an issue and trigger a report to the owner/ operator of the charge point.
End user reports an issue with the charger point from within the Monta app. All user-generated reports will be assigned to the owner/operator of the charge point.
Monta Support/Intercom Generated
Monta support/ Intercom generated issues are auto generated reports that will consist of the conversation between the end user and our Monta support agent.